Privacy Policy

We collect information that you voluntarily provide when engaging our services, including your name, contact details (email address, phone number), residential preferences, budget parameters, and timeline requirements. Additionally, we may collect information about your property viewings, lease preferences, and communications with our team. This information is essential for providing appropriate residential search services and matching properties to your stated requirements.

For website visitors, we automatically collect certain technical information including IP address, browser type, and pages visited through standard web analytics tools. This data helps us improve our website functionality and user experience.

Your personal information is used solely for the following purposes:

• Providing professional residential search and consultation services
• Presenting appropriate property options that match your stated criteria
• Coordinating property viewings and communications with property owners
• Reviewing lease agreements and supporting the acquisition process
• Maintaining records of our professional engagement with you
• Communicating service updates and responding to inquiries
• Improving our services based on client feedback and preferences

We maintain strict confidentiality regarding client information. Your personal data is shared only in the following limited circumstances:

• With property owners or their representatives when presenting your application for specific properties (with your explicit consent)
• With legal professionals when conducting lease review services on your behalf
• With service providers who assist in delivering our services (such as document management systems) under strict confidentiality agreements
• When required by law or valid legal process in Taiwan

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage systems, encrypted communications for sensitive information, access controls limiting staff access to client data on a need-to-know basis, and regular security assessments of our systems and practices.

While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protective measures.

We retain your personal information for as long as necessary to provide services, maintain accurate records of our professional engagement, and comply with legal obligations. Typically, we retain client records for seven years following the conclusion of services, consistent with professional record-keeping standards in Taiwan. After this period, personal information is securely deleted or anonymized unless longer retention is required by law.

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. Essential cookies are necessary for basic website functionality. Analytics cookies help us understand how visitors interact with our site, allowing us to improve content and navigation. You can manage your cookie preferences through our Cookie Policy page or your browser settings.

For detailed information about our cookie usage, please refer to our Cookie Policy.

You have the following rights regarding your personal information:

• Right to access your personal data and receive a copy of the information we hold
• Right to request correction of inaccurate or incomplete personal information
• Right to request deletion of your personal data, subject to legal retention requirements
• Right to object to processing of your personal information for certain purposes
• Right to withdraw consent where processing is based on your consent
• Right to lodge a complaint with relevant data protection authorities in Taiwan

To exercise these rights, please contact us at [email protected]. We will respond to your request within thirty days.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through our website or direct notification to active clients. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Continued use of our services after policy updates constitutes acceptance of the revised terms.

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us: